Reelsoft is expanding its tech support for both the Remote Game Server, Vision RGS, the game aggregation, Vision Link, and the hosting services through their RNG House. In response to the dynamic landscape of online gaming, this expansion marks a pivotal point, in the iGaming industry. The provisioning of an Application Support team will have a great impact on Reelsoft’s partners, influencing not only service resilience but also elevating the user experience for players.

Commitment to unparalleled support

This significant step forward underscores Reelsoft’s commitment to providing unparalleled support, contributing to a positive user experience for operators and end-users alike. The solution-oriented tech support ensures uninterrupted gameplay and immediate resolution of technical glitches, minimising disturbances for operators and reducing potential monetary losses during downtime.

Reelsoft offers real-time communications, eliminating the frustration of automated chat functions, offering partners the ability to engage with support in real-time.

Whether it is game downtimes, integration errors, or inquiries about providers and game rounds, Reelsoft’s support is readily available to provide guidance and solutions.

Beyond instantaneous assistance, Reelsoft’s also support serves as a proactive measure, identifying problem areas and resolving potential technical issues before they disrupt operations. This proactive issue prevention ensures a seamless gaming experience, reinforcing reliability and trust in Reelsoft’s platforms.  

Faster technical issue resolution for the Vision platform

With the improvements, Reelsoft really shows its position as a major player in the industry, offering immediate advantages such as faster technical issue resolution, heightened customer satisfaction, global accessibility, increased reliability checks, quick account assistance, real-time communications and a proactive issue prevention. This service exemplifies Reelsoft’s unwavering commitment to excellence in the ever-evolving world of online gaming.